Frequently Asked Questions

Q. I registered for an email address, but never received notification that includes my user ID and password. What can I do?

A. This usually happens when we do not have a valid email address in our user database. If this has happened to you, send a message to support@kpalum.com. Be sure to include the userid that you tried to register.

Q. I've registered for an email address and have received my user ID and password. How do I access my account?

A. Your free email account is web based. This means you can access your account from anywhere in the world using a standard web browser such as Netscape or Microsoft Internet Explorer. The web address to send, receive and change your account properties is: http://mail.kpalum.com/

Q. I'm trying to access my e-mail account with the username and password that was sent to me, but I keep getting an "Invalid Login" error.

A. You may be using your site username/password, not the e-mail user ID/password. Please check the e-mail to verify whether the username/password you entered was for access for the site, or for your e-mail account. Please contact us at support@kpalum.com if you continue to have problems or have additional questions.

Q. How do I access my account using a mail client such as Outlook Express, Netscape or Eudora?

A. We currently do not support this type of service directly. The common work around for this is to use your free account to forward all mail to your current ISP email address. To set this up: Log in to your mail account at http://mail.kpalum.com/. Click on the 'Change Mail Forwarding Information' link. Enter your current ISP email address. Save the changes. You should also change your return address in your email client to your free address. This will allow you to change ISP's whenever you want, but keep the same email address. When you change ISP's, be sure to update your email account.

Q. Can I send attachments through this email account?

A. Yes. However, you must be using a new browser that supports the HTTP 1.1 upload protocol. (Both Netscape and IE 4.0+ support this feature.) If you do not see the attachment button, your browser does not support it. Please note that the acceptable length of an attachment is determined by your browser.

Q. How much space does my email account have?

A. Your email account has 10MB of space. If your account exceeds this space it will not function properly.

Q. Does the password finder give my email login?

A. No, the automatic password finder only gives you a login for the site itself. If you have lost your email password, contact support@kpalum.com with the following information: userid, organization name, and your first and last name.

Q. When composing a long message, I lost my text, why does this happen?

A. Your email account has a security feature that times out after 12 minutes. This time cannot be changed. The workaround is to compose long messages in an editor such as Microsoft Word and paste them to send.

Q. I am having problems with attachments. Sometimes the recipient cannot open the file, other times it is opened in the wrong program and is displayed incorrectly.

A. There is a known problem with the attachment of files to emails, using the web based account. Any file that is uploaded has the name appended with a different extension. Text type files (html files included) are usually appended with the extension ".txt" When opened on the receiver's machine it will be opened with the wrong program. To work around this, have the recipient save the file to disk with the correct name.